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The Best of the Best

The problem with most award competitions is that the winners have to nominate themselves. That’s not the case with MACHINE DESIGN’s customer service awards. The only way to enter this contest is to render service outstanding enough to knock the socks off the recipient. The only way to win an award is to have the recipient do the nominating and impress our judges.

Our panel of judges thought Georgia Automation Inc. stood out from a field of customer-service stories that featured tales of late-night scrambling to meet delivery deadlines, fast response despite hurricanes, and tenacity when other vendors had badly dropped the ball.

Automation distributor Georgia Automation Inc. stuck by a long-time customer through a financial rough patch and, in so doing, earned a customer for life. “Georgia Automation had a commitment to fully understand its customer’s project from the beginning through the point of providing excellent service to exceed the customer’s expectations,” observed judge Larry Cole.

“It is relatively easy to find a single person at a company who will care enough to make a difference.

It is much more difficult to find the spirit of service instilled in the people across the board and an integral part of the company’s DNA. The longevity of the support Georgia Automation provided demonstrate that kind of a commitment,” says judge Lior Arussy.

“The relationship between customer and supplier has evolved to one of close collaboration,” says the MD reader who nominated the company. “Throughout our ordeal, Georgia Automation increased their efforts to help us save money so we could remain a strong contender in the textile machinery market.”